How to Manage Workplace Conflict

9:00 am Free Virtual
Understand the art of making agreements to avoid future conflict and take away important tools and techniques to manage workplace conflicts.

Learn how to deal with workplace conflict in a healthy and constructive way at CCIQ’s free masterclass with Senior Industrial Relations specialist Michael O’Brien.

The masterclass will cover:

• How to prevent and resolve workplace conflict

• How to create a better future for people in your organisation

• How to deal with challenging situations in the workplace

Also learn:

• Relationship building

• Understanding conflict communication

• Conflict resolution techniques & checklist for resolution process

• Step-by-step conflict resolution conversion

This is a virtual event. Attendance information will be sent via email to registered attendees. 


About Michael O’Brien, Senior Industrial Relations specialist, CCIQ

Michael O’Brien is an experienced Industrial Relations advisor skilled in case management, conciliation, mediation, investigations, and EA negotiations. He has over 20 years of experience partnering with staff and managers at all levels through strategic and operational HR expertise. Michael also has been accredited under the National Mediator Accreditation System (NMAS) with a Bachelor of Business Administration, majoring in Human Resource Management.

Michael’s passion is to get to the heart of issues and work with people to create positive outcomes. With his considerable expertise, you can trust he will be an effective facilitator and advisor for your business when a situation of difference arises.

9:00 am • 120 minutes





Business in BrisbaneBusiness StrategyHRVirtual Event


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